iOS App Crash - Firebase SDK

Incident Report for Bird Rides, Inc.

Resolved

Our crash rate for this issue has gone down to near zero for all app versions. Total impact was around 495 crash events affecting 490 users within the last ~40 minutes. Subsequent app opens appeared to not cause a crash for most users during this time.

Posted Sep 28, 2026 - 19:42 PDT

Update

Received update that the Firebase change has been rolled back here: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5882457735

Waiting for final confirmation that rollback is complete...

Posted Sep 28, 2026 - 19:30 PDT

Monitoring

We have reports that crash rates are going down but no confirmation yet from Firebase that a fix has been deployed

Posted Sep 28, 2026 - 19:28 PDT

Identified

The Firebase SDK used by our iOS app shipped a crashing bug that is impacting all of our iOS App versions at the moment, causing repetitive crashes. We are awaiting a fix from the Google Firebase team to resolve the issue

Posted Sep 28, 2026 - 19:26 PDT

This incident affected: Rider (Rides, Ride Start) and Rider, Operator.